Orders outside Canada and the U.S. may be subject to customs duties, import taxes, or local fees.

Yes. LuvCut ships to many countries, including Europe, Australia, and Gulf countries. Delivery times vary by destination and customs.

Yes, for an additional fee. It reduces shipping time, not production time.

UPS and FedEx. The carrier depends on the destination and availability.

Most jewelry is made to order: Production takes 2–3 weeks, followed by 4–6 business days for shipping. Tracking details are emailed when your order ships.

Contact LuvCut within 48 hours of delivery with photos of the item and packaging.

Customers usually pay return shipping unless the return is due to a manufacturing defect or incorrect item.

Refunds are typically processed within 5–10 business days after the returned item is received and inspected.

Eligible items can be returned within 30 days of delivery. Items must be unused, unworn, in original condition, and include packaging and certificates. Custom or personalized items may be excluded. Contact support@luvcut.com with your order number, name, and reason for return.

Yes. Eligible customers can use Shop Pay Installments, including four interest-free payments or monthly plans.

Credit cards, debit cards, Shop Pay, and other Shopify-supported payment methods.

Yes. Repairs may be available for a service fee.

Normal wear, accidental damage, lost or stolen jewelry, and misuse.

Manufacturing defects, structural setting issues, and loose prongs caused by production defects.

Yes. A 12-month Manufacturing Warranty covers defects in materials or craftsmanship.

Generally, yes. They require fewer natural resources than traditional mining.

Natural diamonds form in the earth over millions of years. Lab-grown diamonds are created in controlled environments. Both are chemically identical.

Yes. Suppliers follow responsible sourcing standards and the Kimberley Process for natural diamonds.

Many LuvCut diamonds are graded by laboratories such as IGI and GRA.

Yes. They have the same chemical, physical, and optical properties as natural diamonds.

Yes. Resizing or repairs may affect or remove the engraving.

Usually, no. Completed engraving cannot typically be modified or removed.

No. Engraving is not covered under the LuvCut Lifetime Warranty. Durability after resizing, polishing, or wear is not guaranteed.

Engraved items are personalized and may be final sale.

Yes. Engraving is available on selected pieces for an additional fee.

Use “Forgot Password” on the login page.

Orders may be cancelled within 24 hours if production has not started.

A tracking number is emailed when your order ships.

No. Guest checkout is available. An account is recommended for order tracking, saved addresses, and order history.

LuvCut operates primarily online and uses lab-grown diamonds, helping keep prices more accessible.

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Yes. LuvCut occasionally offers seasonal promotions and special offers.