We Are Part of Your Happiness — And We Take Responsibility for It.

 

At LuvCut Jewels, we believe jewellery is more than a beautiful piece — it becomes part of your happiness, your celebrations, and the memories you carry with you.

When you choose LuvCut Jewels to be part of those special moments, our responsibility does not end when your jewellery is delivered.

We want to stand beside you for the life of your jewellery.

Our Lifetime Warranty reflects our commitment to the craftsmanship and quality of every piece we create. If a manufacturing-related issue occurs with your jewellery, we are here to assess it and, where covered by this warranty, help restore your piece.

 

What Our Lifetime Warranty Covers

 

Our Lifetime Warranty covers defects that result from the way your jewellery was manufactured, rather than damage caused by how the jewellery was worn or cared for after purchase.

Covered issues may include:

•  Manufacturing defects in metalwork

•  Broken clasps caused by a manufacturing defect

•  Faulty solder joints

•  Structural failures that are not caused by impact or accidental damage

•  Prong failure that is determined to be a manufacturing defect

•  Stone loss resulting from a defective setting within 6 months of delivery, where the loss is determined to have resulted from a setting failure rather than accidental impact

 

Every warranty claim is reviewed individually to determine whether the issue is related to manufacturing.

 

What Our Lifetime Warranty Does Not Cover

The Lifetime Warranty does not cover damage or deterioration resulting from accidents, misuse, normal wear, or improper care.

 

The following are not covered:

•  Accidental damage, including drops, knocks, bending, or impact

•  Normal wear and tear

•  Scratches, surface marks, or natural metal dulling over time

•  Stone loss caused by accidental impact or improper care

•  Stone loss occurring after the 6-month setting-defect period

•  Damage caused by chemicals, cleaning products, chlorine, or saltwater

•  Damage caused by improper storage or negligence

•  Damage resulting from resizing, repairs, or modifications performed by a third-party jeweller not authorized by LuvCut Jewels

•  Lost or stolen jewellery

 

If you are unsure whether an issue may qualify under our Lifetime Warranty, please contact us. We are always happy to review your situation fairly.

 

How to Make a Warranty Claim

 

Step 1 — Contact Us

Email us with the subject line:

“Warranty Claim — [Your Order Number]”

Step 2 — Provide the Details

Please include:

•  Your full name

•  Order number

•  Clear description of the issue

•  Close-up photographs of the jewellery and defect from multiple angles

•  Proof of purchase, such as your order confirmation

Step 3 — Claim Review

Our team will review your claim and provide an initial response within 2–3 business days. We may request additional information or photographs if necessary.

Step 4 — Inspection & Repair

 

If your claim is approved, we will provide instructions for safely sending your jewellery to us for inspection. Once received, the jewellery will be professionally inspected.

If the issue is covered under this warranty, we will arrange the appropriate repair. Repairs are typically completed within 7–14 business days after the jewellery is received and approved for warranty service.

 

Warranty Claim Conditions

To qualify for warranty service:

•  The jewellery must have been purchased directly from LuvCut Jewels.

•  You must provide reasonable proof of purchase.

•  The jewellery must not have been modified, resized, or repaired by an unauthorized third-party jeweller.

•  The issue must be consistent with a manufacturing defect.

•  The issue must not be the result of accidental damage, misuse, neglect, or normal wear and tear.

•  Required photographs and information must be provided with the claim.

 

LuvCut Jewels reserves the right to assess each warranty claim individually and determine whether the issue falls within the scope of this warranty.

Our assessment will be made in good faith based on the condition of the jewellery and, where necessary, professional inspection.

 

Warranty Repairs

Our Lifetime Warranty is primarily intended to provide repair coverage for manufacturing defects.

If a covered defect can reasonably be repaired, we will repair the original jewellery rather than replace the entire piece.

If a covered manufacturing defect cannot reasonably be repaired, LuvCut Jewels may determine an appropriate alternative solution, which may include replacement where available.

 

A full replacement is not automatically guaranteed under this warranty.

 

Shipping for Warranty Repairs

For approved warranty claims:

•  The customer is responsible for safely shipping the jewellery to LuvCut Jewels for inspection unless otherwise agreed.

•  The customer should use a trackable and insured shipping service.

•  We strongly recommend keeping the shipping receipt and tracking information.

•  LuvCut Jewels will cover the return shipping cost to the customer after an approved warranty repair is completed.

•  LuvCut Jewels is not responsible for jewellery that is lost or damaged during shipping to our facility before it is received by us.

 

Fraud Prevention & Warranty Protection

Because our jewellery may contain valuable gemstones, diamonds, and precious metals, every warranty item may be professionally inspected when received.

Where applicable, we may compare the jewellery with our original order records, photographs, certificates, and production documentation.

If an item shows evidence of:

•  Tampering

•  Stone substitution

•  Unauthorized modification

•  Unauthorized repair

•  Replacement of original components

•  Fraudulent activity

LuvCut Jewels reserves the right to decline the warranty claim and return the item to the customer.

 

Important Notes

•  This warranty applies to manufacturing defects and does not cover normal wear and tear or accidental damage.

•  The warranty is non-transferable and applies to the original purchaser.

•  Warranty service is available for customers in countries where LuvCut Jewels offers shipping.

•  This warranty does not affect any statutory or consumer rights you may have under the laws applicable to you.

•  Warranty approval is subject to inspection and determination that the issue is covered by this policy.

 

Our Promise to You

When you choose LuvCut Jewels, you are allowing us to become part of your happiness.

We understand that your jewellery may represent a proposal, a wedding, an anniversary, a milestone, a gift, or simply a beautiful moment in your life.

That is why our relationship with you does not end after your order arrives.

We are proud of the jewellery we create, and we want to be there to help you care for and enjoy it for years to come.

Your happiness is part of our story — and we take that responsibility seriously.

 

Contact Us

For warranty questions or to make a warranty claim:

LuvCut Jewels 

Email: luvcutjewels@gmail.com

Subject: “Warranty Claim — [Your Order Number]”

Response Time: 1–2 business days