PRIVACY POLICY

Effective Date: August 2026

At LuvCut Jewels, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit or make a purchase through our website.

By using the LuvCut Jewels website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us as well as certain information that is collected automatically when you use our website.

Information You Provide

Depending on how you interact with us, we may collect:

•  Your name, email address, phone number, and shipping or billing address when you place an order

•  Payment information required to process your purchase. Payment details are processed securely through our payment service providers

•  Information you provide when contacting us through email, contact forms, social media, or other communication channels

•  Order details, including products purchased, order history, and delivery information

•  Information voluntarily provided during customer service or jewellery-related enquiries

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

•  Browser type and device information

•  IP address and general location information

•  Operating system and language preferences

•  Pages visited and time spent on the website

•  Referring websites or URLs

•  Cookies and similar tracking technologies

We use this information to understand how visitors use our website and to improve our services and customer experience.

How We Use Your Information

We may use your personal information to:

•  Process, confirm, and fulfill your orders

•  Arrange shipping and delivery of your purchases

•  Send order confirmations, shipping updates, and other transaction-related communications

•  Respond to your questions, requests, and customer service enquiries

•  Process returns, exchanges, refunds, and warranty requests

•  Improve our website, products, services, and customer experience

•  Send promotional or marketing communications where you have provided consent

•  Prevent fraud, misuse, and unauthorized transactions

•  Comply with applicable legal and regulatory requirements

If you receive marketing emails from us, you can unsubscribe at any time by following the unsubscribe instructions included in the communication.

How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers when necessary to operate our business and provide our services. These may include:

•  Payment processors that securely process your payments

•  Shipping and delivery providers that deliver your orders

•  Website and technology providers that help us operate and maintain our website

•  Analytics providers that help us understand website traffic and customer behaviour

•  Marketing service providers, where you have consented to receive marketing communications

•  Legal or regulatory authorities, when disclosure is required by law or necessary to protect our legal rights

We expect our service providers to handle personal information securely and only for the purposes for which it is provided.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, preventing fraud, and meeting legal or accounting requirements.

When personal information is no longer required, we may securely delete or anonymize it in accordance with applicable laws.

Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, including:

•  The right to request access to personal information we hold about you

•  The right to request correction of inaccurate or incomplete information

•  The right to request deletion of your personal information, where legally applicable

•  The right to withdraw consent for certain uses of your information

•  The right to opt out of marketing communications

•  The right to request information about how your personal data is used or shared

To exercise your privacy rights or ask questions about your personal information, please contact us using the details provided below.

Data Security

We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment information is processed through secure payment providers, and we do not intentionally store full payment card details on our own servers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate precautions to protect your information, we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and improve our services.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.