Refund policy

At LuvCut Jewels, every piece of jewellery is prepared with care, attention to detail, and love. We want you to feel confident and cared for from the moment you place your order to the moment your jewellery arrives.

 

This Return & Refund Policy explains when an order may be returned, exchanged, or refunded. By placing an order with LuvCut Jewels, you agree to the terms outlined below.

 

Quick Summary

 

•  Standard, unmodified items: Eligible for return within 30 days of delivery, subject to the conditions below.

 

•  Defective or incorrect items: Contact us within 7 days of delivery so we can review the issue and arrange an appropriate resolution.

 

•  Custom, bespoke, engraved, personalized, or specially modified jewellery: Final sale and generally non-returnable.

 

•  Return shipping: Customer is responsible for standard return shipping unless the item is defective or incorrect.

 

•  Refunds: Approved refunds are issued to the original payment method after inspection.

 

What Can Be Returned?

 

Standard jewellery may be eligible for return within 30 days of delivery provided that all return conditions are met.

 

To be eligible, the item must:

 

•  Be unused and unworn

•  Be in its original condition

•  Show no signs of scratches, wear, perfume, lotions, residue, or damage

•  Not have been resized, repaired, modified, cleaned, or altered

•  Include the original packaging, tags, certificates, care cards, and documentation

•  Match the original condition in which it was received

 

Items that do not meet these requirements may be rejected and returned to the customer.

 

Non-Returnable Items

 

Because many LuvCut Jewels pieces are made to order, certain products are final sale and non-returnable.

 

These may include:

 

•  Custom-designed jewellery

•  Bespoke jewellery

•  Personalized jewellery

•  Engraved jewellery, including names, initials, dates, or messages

•  Jewellery made according to specific customer design requirements

•  Jewellery that has been resized, repaired, modified, or altered after delivery

•  Items clearly marked Final Sale

•  Gift cards

 

Custom and personalized items will be identified as non-returnable where applicable on the product page or during checkout.

 

Change of Mind & Expectation-Based Returns

 

Returns are not accepted solely because of a change of mind, personal preference, or expectation mismatch where the jewellery matches the product description, approved specifications, size, materials, and customization confirmed at the time of purchase.

 

Promotional, Discounted & Clearance Items

 

Unless otherwise stated on the product page or at checkout, promotional, clearance, discounted, or Final Sale items may be subject to different return conditions. Any applicable exclusion or restriction will be disclosed before purchase.

 

Approved Specifications & Customer Confirmation

 

For custom, bespoke, personalized, or made-to-order jewellery, specifications approved or confirmed by the customer—including design, dimensions, materials, stones, engraving, and size—will be treated as the agreed specifications for production. A product that matches the approved specifications is not eligible for return solely because of a change of mind, personal preference, or expectation mismatch, subject to applicable law.

 

 

 

Return Eligibility Conditions

 

For a return to be accepted, the jewellery must:

 

•  Be unused and unworn

•  Be free from scratches, damage, perfume, lotions, or other residue

•  Show no evidence of resizing, modification, repair, cleaning, or tampering

•  Be returned with all original packaging and documentation

•  Be returned in the same condition in which it was received

If an item does not meet these conditions, LuvCut Jewels reserves the right to reject the return.

 

How to Request a Return

 

All returns require pre-authorization from LuvCut Jewels.

 

Please do not send an item back without receiving return instructions from our team.

 

Step 1 — Contact Us

 

Contact us within 30 days of delivery and provide your order details.

 

Step 2 — Provide Information

 

Please provide:

 

•  Full name

•  Order number

•  Reason for the return

•  Clear photographs of the jewellery

•  Clear photographs of the packaging, where applicable

 

Step 3 — Return Authorization

 

Our team will review your request and provide return instructions if your order qualifies.

 

Step 4 — Ship the Item

 

Once your return is approved, ship the item using a trackable and insured shipping service according to the instructions provided by our team.

 

We strongly recommend keeping your shipping receipt and tracking information until your refund has been completed.

 

 

Unauthorized Returns

 

Returns must have prior written authorization. Packages sent without authorization may be refused or returned to the sender. LuvCut Jewels is not responsible for loss, damage, delay, or other issues associated with an unauthorized return shipment.

 

Return Shipping

 

For standard returns, the customer is responsible for return shipping costs, including tracking and insurance.

 

If the item is confirmed to be defective or was sent incorrectly, LuvCut Jewels will work with you regarding the return shipping arrangements.

 

LuvCut Jewels is not responsible for jewellery lost or damaged while being returned until it is received by us.

 

Inspection & Refund Processing

 

Once we receive your returned jewellery, our team will inspect the item to confirm that it meets the return conditions.

 

We may verify:

 

•  The condition of the jewellery

•  Original product specifications

•  Packaging and documentation

•  Any certificates supplied with the order

•  Evidence of wear, modification, damage, or tampering If the return is approved:

•  A refund will be issued to the original payment method

•  Refund processing may take 5–10 business days after return approval

•  Your bank or payment provider may require additional time for the refund to appear in your account

 

If a refund cannot be issued to the original payment method, we may contact you to arrange an alternative refund method where appropriate.

 

Applicable Refund Deductions

 

Where permitted by applicable law and applicable to the order, LuvCut Jewels may deduct reasonable non-recoverable costs from an approved refund, including payment processing or transaction fees, restocking costs, production or labour costs, material costs, shipping or handling charges, customs or tariff charges, or other costs incurred in connection with the order. Any applicable deduction will be communicated to the customer where reasonably practicable.

 

 

 

Damaged or Defective Items

 

We stand behind the quality of our jewellery.

 

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Please provide:

 

•  Your order number

•  Clear photo-video of the jewellery

•  Clear photo-video from multiple angles

•  photo-video of the original packaging

•  photo-video of any visible damage to the shipping package

 

After reviewing the issue, we may arrange a repair, replacement, or refund, depending on the circumstances.

 

Ring Resizing

 

If you need your ring resized, please contact us as soon as possible.

 

Where a complimentary resizing service is offered for a particular product, the terms will be stated on the product page or communicated at the time of purchase.

 

Please note that once a ring has been resized or otherwise modified, it may no longer qualify for a return or exchange.

 

Exchanges

 

If you would like to exchange an eligible item for another size or design, please contact us within 30 days of delivery.

 

Exchange items must meet the same condition requirements as returned items.

 

Any difference in price may need to be paid or may be refunded, depending on the replacement item.

 

Custom, personalized, engraved, or bespoke jewellery is not eligible for exchange unless otherwise agreed by LuvCut Jewels or required by applicable law.

 

Order Cancellations

 

If you need to cancel your order, please contact us as soon as possible.

 

•  Cancellation requests made shortly after purchase may be eligible for a full refund if production has not started.

•  Once production has begun, cancellation may no longer be possible.

•  Custom and bespoke orders may not be cancelled once design approval or production has begun.

 

Because many LuvCut Jewels pieces are made to order, we recommend contacting us immediately if you need to cancel or make changes to your order.

 

International Orders

 

LuvCut Jewels ships to the USA and selected international destinations. For international returns:

 

•  Customers are generally responsible for return shipping costs.

•  Customs duties, import taxes, and government fees paid during the original shipment may not be refundable.

•  Customers are responsible for following applicable customs requirements when returning an item.

•  International return processing may take additional time due to customs procedures.

 

Fraud & Quality Protection

 

To protect both our customers and our business, returned jewellery may be inspected carefully before a refund or exchange is approved.

 

LuvCut Jewels may document jewellery before dispatch and compare returned items with the original order information and condition.

 

If a returned item shows evidence of:

 

•  Tampering

•  Stone replacement or substitution

•  Unauthorized modification

•  Counterfeit materials

•  Intentional damage

•  Fraudulent activity

 

we reserve the right to reject the return and withhold the refund while the matter is investigated.

 

Refused or Undeliverable Orders

 

If an order is returned to LuvCut Jewels because of:

 

•  Refused delivery

•  An incorrect shipping address provided by the customer

•  Failure to accept delivery

•  Failure to pay applicable customs duties or taxes

 

any refund may be reduced by the original shipping cost, return shipping fees, customs charges, or other costs incurred by LuvCut Jewels.

 

Any remaining eligible refund will be processed after the item is received and inspected.

 

Fair Use of This Policy

 

This policy is intended to provide a fair and transparent experience for genuine customers.

 

LuvCut Jewels reserves the right to limit or decline returns where there is evidence of repeated abuse, excessive returns, fraud, or bad-faith use of this policy, subject to applicable consumer protection laws.

 

Contact Us

 

If you have questions about a return, refund, exchange, cancellation, or damaged item, please contact us:

 

LuvCut Jewels

Email: luvcutjewels@gmail.com

Whatsapp: +1 7869529449

 

For faster assistance, please include your order number in your message.

 

We are always happy to help and will do our best to resolve your concern fairly and promptly.