TERMS OF SERVICE

Welcome to LuvCut Jewels. By accessing or using our website and placing an order with us, you agree to be bound by these Terms of Service. Please read these terms carefully before making a purchase.

 

These Terms of Service apply to all visitors, customers, and users of the LuvCut Jewels website.

 

1.  Acceptance of Terms

By accessing our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement and agree to these Terms of Service and the policies referenced on our website, including our:

 

•  Privacy Policy

•  Shipping & Production Policy

•  Return & Refund Policy

•  Warranty Policy

•  Cookie Policy

 

If you do not agree with these terms, please do not use our website or place an order.

 

2.  Products & Orders

All jewellery displayed on the LuvCut Jewels website is subject to availability. We reserve the right to:

•  Limit the quantity of products available for purchase

•  Discontinue products or designs at any time

•  Refuse or cancel an order where necessary

•  Correct product descriptions, pricing, or availability errors

 

Product images are provided for illustration purposes. Due to photography, screen settings, lighting, and the handcrafted nature of jewellery, minor variations in colour, finish, size, or appearance may occur.

 

An order confirmation email confirms that we have received your order. It does not necessarily constitute final acceptance of the order.

 

If an order cannot be fulfilled, we will notify you and, where applicable, issue a refund for the amount paid.

 

3.  Made-to-Order & Custom Jewellery

Many LuvCut Jewels pieces are made to order or may be customized according to customer requirements.

By purchasing a made-to-order or custom piece, you acknowledge that:

 

•  Production times are estimates and may vary.

•  Custom or personalized jewellery may not be eligible for return or exchange except where required by applicable law.

•  Once production has begun, cancellation or modification may not be possible.

•  Minor variations may occur due to the handcrafted nature of the jewellery.

•  Custom designs may differ slightly from digital images, renders, or reference photographs.

•  Any custom design specifications approved by the customer will be considered final before production begins.

For custom or bespoke orders, we recommend confirming all specifications carefully before approving production.

 

4.  Pricing & Payment

All prices are displayed in the currency shown on our website or at checkout.

 

We reserve the right to change prices, promotions, discounts, and product pricing at any time without prior notice.

 

Payment must be successfully completed before production or processing begins unless otherwise agreed. By submitting payment, you confirm that you are authorized to use the payment method provided.

Payments are processed through secure third-party payment providers. LuvCut Jewels does not intentionally store full payment card details on its own servers.

 

In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and provide a refund for the amount paid.

 

5.  Production & Shipping

Production and shipping times are described in our Shipping & Production Policy.

 

Most made-to-order jewellery requires approximately 7–15 business days for production before dispatch. Shipping time begins after the order has been completed and dispatched.

Delivery estimates are not guaranteed and may be affected by courier delays, customs processing, weather, holidays, or circumstances outside our reasonable control.

 

If you require your order urgently, please contact us before or immediately after placing your order. We will do our best to accommodate urgent requests where possible.

6.  Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including:

 

•  Full name

•  Correct shipping address

•  Email address

•  Phone number

•  Correct jewellery specifications, where applicable

•  Correct ring size for ring orders

 

LuvCut Jewels is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

 

7.  Intellectual Property

All content on the LuvCut Jewels website, including but not limited to:

 

•  Logos

•  Brand names

•  Product photographs

•  Product descriptions

•  Jewellery designs

•  Graphics

•  Website design

•  Written content

•  Videos

 

is owned by or licensed to LuvCut Jewels and may be protected by applicable intellectual property laws.

 

You may not copy, reproduce, modify, distribute, publish, sell, or use our content or designs for commercial purposes without our prior written permission.

 

8.  Website Accuracy

We make reasonable efforts to ensure that information on our website is accurate and up to date. However, we do not guarantee that:

•  Product descriptions are completely error-free

•  Prices are always accurate

•  Product availability is always current

•  Website content will always be available or uninterrupted

•  Images will exactly represent the colour or appearance of a product

 

If you identify an error that may affect your order, please contact us as soon as possible.

9.  Prohibited Use

You agree not to use our website for any unlawful or unauthorized purpose. You may not:

•  Attempt to gain unauthorized access to our website or systems

•  Use automated tools to scrape or copy website content

•  Interfere with the operation or security of our website

•  Submit fraudulent orders or payment information

•  Abuse promotions, discounts, or referral programs

•  Initiate fraudulent or bad-faith payment disputes or chargebacks

•  Upload or transmit malicious software

•  Use our content or designs without authorization

 

We reserve the right to suspend or refuse service to anyone who violates these terms.

 

10.  Returns, Refunds & Warranty

Returns, exchanges, refunds, and warranty claims are governed by our separate policies. Please review our:

•  Return & Refund Policy

•  Warranty Policy

•  Shipping & Production Policy

These policies form part of these Terms of Service.

 

Where applicable, nothing in these terms is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.

 

11.  Limitation of Liability

To the maximum extent permitted by applicable law, LuvCut Jewels will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

 

This may include losses relating to:

 

•  Business interruption

•  Loss of profits

•  Loss of data

•  Loss of goodwill

•  Delays outside our reasonable control

 

To the extent permitted by law, our total liability relating to a particular order will not exceed the amount paid for that specific order.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

 

12.  Third-Party Services & Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, social media platforms, or other external services.

 

We may also provide links to third-party websites.

 

LuvCut Jewels is not responsible for the content, security, availability, or privacy practices of third-party websites or services.

 

Your use of third-party services may be subject to their own terms and policies.

 

13.  Privacy

Your use of our website and the information you provide to us are also governed by our Privacy Policy.

 

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

 

14.  Changes to These Terms

LuvCut Jewels may update these Terms of Service from time to time.

 

When changes are made, we will update the effective date and publish the revised terms on our website.

 

Your continued use of the website after updated terms are posted may constitute acceptance of the revised Terms of Service, where permitted by applicable law.

 

15.  Governing Law

These Terms of Service are governed by the applicable laws of the jurisdiction in which LuvCut Jewels operates, without regard to conflict-of-law principles.

 

Any dispute arising from these Terms of Service or your use of our website will be handled in accordance with applicable law and, where applicable, the courts having jurisdiction over the matter.

 

Nothing in these terms is intended to remove or restrict any mandatory consumer rights that may apply to you under the laws of your place of residence.